Hitachi-IMS is equipped to provide our customers with complete technical support for our product line.
At Hitachi-IMS, we take great pride in providing our customers with complete and personalized technical support. Our local inventory of parts, phone support, skilled field service techicians, and a rental/loaner program are all designed to help reduce downtime for our customers, keeping your production line up and running. Many of our products are backed by industry-leading warranties with optional extended warranty programs for some products. Hitachi-IMS also provides installation support and training for all of our products.
We believe these programs enable us to provide rapid, local support your can trust. Please do not hesitate to contact us with support and service inquiries. At Hitachi-IMS, our experienced and knowledgeable technical team has you covered.
Our Support and Service Program includes:
- Installation and training
- Field service trouble shooting and repair
- Bench repair
- Locally stocked parts
- Technical manuals
- Telephone support
- Extended Warranty Programs
- Service contracts
- Loaner equipment